As of October 28th, Gen 3 Mobility, LLC has ceased operations and is no longer offering customer support.
During our brief existence we were fortunate to service many incredible customers, build some amazing products and have fun doing it.
We thank you for your support.
Why won't my battery charge? (for Groove model)
**Symptoms / things to check for on the charger:** If the battery does not charge, when the battery is removed from the bike frame and plugged into the charger directly then this is likely a blown or defective 5A charging fuse, or an issue with the charger. The light on the charger brick will turn from green to red…
Installing brake lever
Replacing brake levers: Align the gaps in the adjuster and lock ring ![][1] Pull back on the housing and guide the cable through the opening ![][2] Remove the cable head from the cradle on the lever blade ![][3] Disconnect the motor cut off cable ![][4] Loosen the 32mm hex/allen pinch bolt and remove grip ![…
Bike measurements and geometry - (Groove, Outcross, Flex, and Stride)
_**Saddle Heights Measured from the Floor to the top of the Saddle**_ **STRIDE** Min: 32.35" // 83.2cm Max: 41" // 104cm Lowest seat position from the ground: 30" Lowest seat position from bottom bracket: 22" Lowest seat position from the furthest point of the pedal stroke: 28" Center of seat/seatpost to handl…
Ebike error codes (Groove, Outcross, Stride, Flex)
Electric bikes: ERROR CODE DEFINITION 21 Current Abnormal 22 Throttle Abnormal 23 Motor Phase 24 Signal of Motor Hall Abnormal 25 Brake Abnormal 26 Communication Abnormal 30 Display or controller communication issue
Replace Display / Throttle on Ebikes
# This is how to replace your Display/Throttle Unit on our E-Bikes. _Step 1. Remove the Coil wire cover from the wire cluster_ ![][1] _Step 2. Isolate and unplug the Display unit from the wire cluster._ ![][2] _Step 3. Remove the Grip _ - Loosen the 3mm Allen key and slide the grip outwards off the handlebar ![…
Changing the Seat / Saddle of your ebike
**Tools needed**: 6mm allen (hex) key **Seatpost parts diagram:** ![][1] **Steps for removal of saddle:** * Loosen (counter-clockwise) the seatpost clamp bolt, this doesn't need to be fully unthreaded. (If bolt comes undone, is not easy to reassemble with a seat in the way, remove seat/saddle and reassemble. …
